Frequently Asked Questions

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Here at Arm in Arm Care, we are asked a lot of questions about what it is like to work as part of our team of healthcare professionals. That is why we decided to write this handy guide, covering our most frequently asked questions.

Registering with us

How long does it take to sign up with Arm in Arm?

Our registration process is simple and can be completed within a couple of weeks. The sooner you can send in your completed documents, the sooner we can get you working, if you have a DBS on the update service you will be fast tracked.

Do you provide a uniform and badge?

We will provide you with your first uniform and ID badge when you complete your registration with Arm in Arm. Additional uniforms can be purchased from the Recruitment Team including summer scrubs.

Do you provide training?

We do! All Arm in Arm staff have access to mandatory and specialist practical online training, specific to their role. Our training is completed by an accredited teacher in our own training rooms, meaning no experience is necessary!! We have got healthcare professionals covered!

Getting Paid

What are your pay rates?

Arm in Arm Care provides one of the highest pay rates in East Sussex, whilst keeping our charges to clients low. Our pay rates vary depending on the care setting you work in and the day/shift that you work. All pay rates are confirmed with you before booking any shifts.

How do I get paid?

All workers are paid PAYE (Pay as You Earn), so there is no need to set up an umbrella company or limited company.

Do I get paid weekly or monthly?

We pay our staff on a weekly basis.

How do I submit my timesheets?

We have a mobile app to complete your time sheets. Say goodbye to unnecessary pieces of paper and relying on Royal Mail to get them delivered; simply complete your timesheet directly from your phone and carry on with your day. 

No access to a smart phone? Do not worry, we can still send paper timesheets if you need them!

Do I earn holiday pay?

Our payrates are inclusive of holiday pay, so you will earn it as you work. 

Working with Arm in Arm Care

How do I book shifts?

Your Care Co-ordinator will be in regular contact to offer you shifts that suit your availability, experience level and personal preferences. We will also give you regular updates on shifts that you may be interested in. 

Do I need to work every week?
No. We understand that some people use agency work to top up their income, whilst others use Arm in Arm Care as their sole employer. Whichever way you choose to work, we will give you the flexibility to work around your lifestyle. However, we do ask that you work a minimum of two shifts per month to keep your experience relevant.

Do I have to stick to specific working patterns?
No. The benefit of working with Arm in Arm is that you can choose to work at times that suit you. So, whether you want a full week’s work or part-time work, dayshifts, or nightshifts, we can help you find it. No need to miss that piano recital or school play!

What specialties can I work in?
At Arm in Arm Care, we stick to what we know best – recruiting outstanding clinical staff into unrivalled healthcare jobs 

What are your office hours?
Our standard office hours are between 9am and 4pm, 5 days a week. We also offer an operational and clinical out-of-hours service 24/7 to support you whenever you need us.

What happens if I cannot work a shift?
You are only human! We understand that things come up, so if you are unable to attend your shift, we ask for as much notice as possible, giving us enough time to find suitable cover. 

All shift cancellations will be followed up by our Co-ordinators or Clinical Team. Whilst we understand that some cancellations cannot be avoided, frequent cancellations or failure to attend shifts without notice will affect the care we provide to service users and may result in further investigation.

Love the sound of working with Arm in Arm Care?
We love to welcome new healthcare professionals to our ever-growing workforce of outstanding staff. We would be thrilled to discuss taking the next steps with you and help you find healthcare jobs in your local area.